Home Energy Assistance Program

thru: Lifespan of Greater Rochester

• Facilitates applications for financial assistance to seniors through the Home Energy Assistance Program (HEAP), which offers various benefit components.

Regular Benefit: assists low income individuals with the cost of heating their home.
Emergency Benefit: assists low income individuals who are facing a heat or heat related energy emergency.

Cultural Competency

Language Access

Eligibility: Low-income individuals ages 60 years and older who do not receive temporary assistance or SNAP benefits. If recipient of temporary assistance or SNAP benefits, then contact worker.

Application Process: By mail or over the phone. No walk-ins, appointments only, some situations can be resolved over the phone. Call for information.

Required Documentation: Call for information.

Fees: No fee for services.

Coverage Note: Monroe County.

Cultural Competency: Signage and advertising for diverse populations, Cultural competency, diversity, equity, and inclusion training for staff, Staff reflects population served

Languages: - Language line, Website can be translated