Abuse Services

provided by Willow Domestic Violence Center

Map Marker 1

Willow Domestic Violence Center

Rochester NY 14604
Text Line:
Crisis Line:
Crisis Line:
24 hours.

* Offers crisis counseling for all victims of domestic violence. 

  • Hotlines for victims, concerned family, friends, and the general community in domestic violence situations or know someone who is. 

* Offers a shelter for victims of domestic violence and their children. 

  • No maximum number of children that may be brought into the shelter; if number exceeds beds available, other arrangements will be made. 
  • If no beds available, other arrangements can be made. 
  • Can provide services for male victims of domestic violence and their children. 
  • Collect calls accepted. 

* Provides advocacy for out-of-county emergency shelter support. 

* Offers support groups for victims of domestic violence. 

* Offers Court Advocacy: 

  • Court accompaniment with on-site advocate at family court. 
  • Help with securing orders of protection. 
  • Legal representation. 

* Personal advocacy to obtain needed services. 

* Emotional and Transitional Support Services. 

  • Information and counseling and support services. 

* Offers the Domestic Violence Prevention Education Program. 

  • For preschool, elementary, middle school, high school, and college students, community youth programs, parents, and businesses. 

* Provides transportation by police or some other form may be provided as appropriate. 

* Provides a hotline for Jewish women in domestic violence situations (Sara Line). 

Cultural Competency BadgeCultural Competency

Language Access BadgeLanguage Access

Eligibility: Emergency shelter: Survivors of domestic violence and their children (ages birth-18 years of age or up to 21 if special needs).

Application Process: Call, text, or chat online.

Required Documentation: Call for information.

Fees: Emergency shelter: No fees to client.

Coverage Note: Monroe County.

Cultural Competency: Cultural competency, diversity, equity, and inclusion training for staff, Staff reflects population served

Languages: Spanish, American Sign Language - Staff provides service in language offered, Language line


Willow Domestic Violence Center is a 24/7 hotline for those seeking support, emergency shelter for victims of domestic violence and their children. Counseling Center (individual counseling and groups) for non-residential clients. Counseling and court accompaniment to victims of domestic violence seeking orders of protection in the Monroe County Family Court or Domestic Violence Intensive Intervention Court. Prevention Education services for students pre-k through colleges and for area businesses and organizations.