Home Energy Assistance Program/HEAP

thru: Ontario County Department of Social Services/DSS

Processes applications for financial assistance for low-income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components such as: 
  • Regular benefit: Assists low-income individuals with the cost of heating their homes. 
  • Emergency benefit: Assists low-income individuals facing a heat or heat-related energy emergency. 
  • Heating equipment repair or replacement: Assists low-income homeowners repair/replace their furnaces. 
  • Heating Equipment Tune-Up: Provides equipment inspections and cleanings before the start of the heating season. 
  • Cooling Assistance: Provides cooling assistance service to HEAP-eligible households, including individuals with a documented medical condition exacerbated by heat. 

Eligibility: Must be a resident of area served. Eligibility is based on family size and annual income. For cooling assistance, must qualify for HEAP and have at least one family member with a medical condition made worse by heat.

Application Process: Non-public assistance clients: call DSS reception. Public assistance clients: call worker at DSS. Seen by appointment only.

Required Documentation: Call for information.

Fees: No fee for services.

Coverage Note: Ontario County.

Languages: American Sign Language, Spanish


This program is offered here:

Ontario County Department of Social Services Canandaigua

Map Marker 1
3010 County Complex Drive
Canandaigua NY 14424
Toll Free:
M-F 8:30AM-5:00PM.
Bus Service:
CATS bus stops at the office every 2 hours.
Disabilities Access:
Wheelchair Accessible.


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