Home Energy Assistance Program/HEAP

thru: Cayuga County Department of Social Services

Processes applications for financial assistance for low income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components such as: 
  • Regular benefit: assists low-income individuals with the cost of heating their homes.  Regular HEAP applications: Open November 1, 2023. 
  • Emergency benefit: assists low-income individuals who are facing a heat or heat-related energy emergency. Emergency benefit applications: Open January 2, 2024. 
  • Heating equipment repair or replacement: assists low-income homeowners repair/replace their furnaces. Heating Equipment Repair or Replacement applications: Open all year round.
  • Heating Equipment Tune-Up: provides equipment inspections and cleanings before the start of the heating season. Heating Equipment Tune-Up Component Applications: Open all year round.
  • Cooling Assistance: provides cooling assistance service to HEAP-eligible households, including individuals with a documented medical condition exacerbated by heat. Cooling Assistance Applications: Open April 15, 2024. 

Eligibility: Low income or recipient of Temporary Assistance and/or SNAP benefits. Income guidelines apply. Furnace repair: home must be owner-occupied. For cooling assistance, must qualify for HEAP and also have at least one family member with a medical condition made worse by heat.

Application Process: Regular benefits: Call, visit website, or mail in application. SNAP recipient households: Call worker for assistance. Temporary assistance households: Call worker assigned to household. All other households: Call appointment line. Call for information. Emergency benefits: Must apply over the phone or in person. Must have already received a regular HEAP benefit.

Required Documentation: Call for more information.

Fees: No fee for services.

Coverage Note: Cayuga County.


This program is offered here:

Cayuga County Department of Social Services

Map Marker 1
160 Genesee Street
Auburn NY 13021
M-F 8:00AM-5:00PM.
8:00AM-4:00PM July/August.
Call for information.


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